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From account setup and GCash deposits to game rules and responsible gaming tools — everything you need to know about playing on vvji is right here. Browse by category or search for your question below.

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What Can We Help You With?

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Getting Started on vvji

New to vvji? Learn how to register, verify your identity, and make your first deposit using GCash or your preferred Philippine bank. Everything you need to go from zero to playing in minutes.

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Deposits & Withdrawals

Understand how to fund your vvji account and cash out your winnings using GCash, PayMaya, or Philippine bank transfer. Find out about processing times, minimum amounts, and what to do if a transaction is delayed.

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Games & How to Play

Get the basics on Dragon Gate, Dino Hunter, Bingo, Slots, and the vvji live casino. Learn about game rules, RTP, and how to find your favorite games quickly on the platform.

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Bonuses & Promotions

Find out how vvji bonuses work, what wagering requirements mean, and how to claim welcome offers and reload bonuses. We break it down in plain Filipino-English so there are no surprises.

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Account & Security

Questions about your vvji account password, KYC verification, two-factor authentication, or suspicious activity? This section covers everything related to keeping your account safe and accessible.

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Responsible Gaming

Learn about vvji's player protection tools including deposit limits, cool-off periods, and self-exclusion. We take responsible gaming seriously — this section explains all the tools available to help you stay in control.

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Account & Registration

Creating a vvji account is quick and easy. Head over to vvji Login and look for the registration option. You will need to provide a valid mobile number or email address, set a secure password, and agree to the Terms & Conditions. Once your basic details are submitted, you will receive a one-time PIN (OTP) to verify your number. After that, complete the KYC identity check before real-money play is unlocked. The whole process usually takes under 10 minutes.

You must be 21 years of age or older to register and play on vvji, in accordance with Philippine law and PAGCOR regulations.

Yes — vvji strictly enforces a 21 years and above age requirement for all real-money gaming activity. This is mandated by Philippine law and PAGCOR regulations. During the KYC verification process, you will be required to submit a government-issued ID that confirms your date of birth. Any account found to belong to a person under 21 will be immediately suspended and all funds forfeited as required by law.

No. Each player is allowed only one vvji account. Creating multiple accounts — whether using different email addresses, mobile numbers, or payment methods — is a violation of vvji's Terms & Conditions. If duplicate accounts are detected, all associated accounts may be suspended and any balances forfeited. If you have accidentally created a duplicate account, contact our support team at [email protected] immediately to resolve it.

Go to the vvji Login page and click "Forgot Password." Enter the mobile number or email address linked to your account and you will receive an OTP or reset link. Follow the instructions to set a new password. For security, choose a password that is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you are still unable to access your account, contact support at [email protected].

You can request account closure by contacting our support team at [email protected]. Before closing, make sure to withdraw any remaining balance. Note that if you are closing your account due to concerns about your gaming habits, we strongly recommend using our self-exclusion tool instead — it is specifically designed for this purpose and provides stronger protections.
Identity Verification (KYC)

KYC (Know Your Customer) verification is a legal requirement for all licensed online gaming platforms operating in the Philippines. It serves two main purposes: confirming that you are at least 21 years old, and preventing fraud, money laundering, and identity theft. vvji takes these obligations seriously to protect both our players and the integrity of the platform.

vvji accepts the following Philippine government-issued IDs:
  • Philippine Passport
  • SSS or GSIS ID
  • PhilHealth ID
  • Voter's ID
  • Driver's License
  • Postal ID
  • National ID (PhilSys)
Make sure your submitted photo is clear, unobstructed, and shows all four corners of the ID. Blurry or cropped images will be rejected and you will need to resubmit.

Most KYC submissions are reviewed within 24 to 48 hours on business days. During peak periods — such as major Philippine holidays or promotional launches — it may take slightly longer. You will receive an SMS and email notification once your verification is approved or if additional documents are needed.
Deposits

vvji supports the following deposit methods for Filipino players:
  • GCash — the fastest and most popular option
  • PayMaya / Maya
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — linked to a Philippine bank account

Credit card deposits and cryptocurrency are not accepted on vvji, in compliance with Philippine payment regulations.

The minimum deposit on vvji is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to bank processing fees. There is no maximum deposit limit set by vvji, though your bank or e-wallet provider may impose their own daily transaction limits.

GCash and PayMaya deposits are credited to your vvji account almost instantly — usually within a few seconds to 2 minutes. Bank transfer deposits may take 15 minutes to 2 hours depending on your bank's processing speed. If your deposit has not appeared after 2 hours, contact our support team with your transaction reference number.

vvji does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. Check with your bank or GCash/PayMaya app for their current fee schedule.
Withdrawals

Log in to your vvji account and navigate to the Cashier or Wallet section. Select "Withdraw," choose your preferred method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal account details match the name on your verified vvji account — mismatched names will cause delays or rejections.

Processing times vary by method:
  • GCash / PayMaya: 1 to 3 business hours after approval
  • Bank Transfer (InstaPay): 1 to 6 business hours
  • Bank Transfer (PESONet): 1 to 3 business days
Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount on vvji is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification for security purposes.

Common reasons for withdrawal rejection include:
  • KYC verification not yet completed
  • Account name does not match the withdrawal account name
  • Active bonus wagering requirements not yet met
  • Withdrawal amount exceeds available balance
  • Suspicious activity flag on the account
If your withdrawal was rejected and you are unsure why, contact our support team at [email protected] with your transaction reference number for a full explanation.
Games

vvji offers a wide and growing library of games for Filipino players:
  • Dragon Gate — a fast-paced card prediction game with big multipliers
  • Dino Hunter — an action-themed shooting game with real-money prizes
  • Bingo — classic Filipino-style bingo with multiple card options
  • Slots — hundreds of slot titles from top providers
  • vvji Casino — live dealer games including baccarat, roulette, blackjack, and more
New games are added regularly, so check back often for the latest additions.

Yes. All games on vvji use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed in real time from professional studios with real dealers, providing full transparency. vvji operates in alignment with PAGCOR's standards for fair gaming, and our game providers are regularly audited by independent testing laboratories.

Absolutely. vvji is fully optimized for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required, though a dedicated app may be available. The mobile experience is smooth and responsive, whether you are playing in Manila, Cebu, Davao, or anywhere else in the Philippines with a stable internet connection.
Bonuses & Promotions

Welcome bonuses are automatically credited to eligible new accounts upon completing registration and making a qualifying first deposit. The specific bonus amount and terms vary depending on the current promotion. Check the Promotions section of your vvji account after logging in to see what offers are currently available to you.

Wagering requirements (also called rollover or turnover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Always read the full bonus terms before claiming any offer on vvji.

Yes. If you prefer to play without bonus funds — for example, to avoid wagering requirements — you can opt out of bonus offers in your account settings or by contacting support before making a deposit. Some players prefer this approach for simpler, cleaner withdrawals. Contact [email protected] if you need help adjusting your bonus preferences.
Account Security

vvji uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text, and payment processing is handled through secure, PCI-compliant channels. For more details, read our Privacy Policy.

Act immediately. Change your password right away via the vvji Login page using the "Forgot Password" option. Then contact our support team at [email protected] to report the unauthorized access. Our security team will review your account activity and take appropriate action, which may include temporarily locking the account while the investigation is ongoing.

Yes. vvji supports two-factor authentication via SMS OTP. When enabled, you will be required to enter a one-time code sent to your registered mobile number each time you log in from a new device or location. We strongly recommend enabling 2FA in your account security settings to add an extra layer of protection to your vvji account.
Responsible Gaming

vvji provides a full suite of player protection tools accessible directly from your account settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — define the maximum amount you are comfortable losing in a set period
  • Session Time Limits — get notified or automatically logged out after a set play duration
  • Cool-Off Period — take a short break of 24 hours, 7 days, or 30 days
  • Self-Exclusion — block your account for 6 months, 1 year, 3 years, or permanently
  • Reality Check Reminders — periodic pop-ups showing your session time and spending
Learn more on our Responsible Gaming page.

Log in to your vvji account, go to Account Settings, and select the Responsible Gaming tab. Choose "Self-Exclusion" and select your preferred duration. Once confirmed, your account will be suspended for real-money gaming within 24 hours. Self-exclusion cannot be reversed before the chosen period ends — this is intentional to protect players who need a genuine break. Visit our Responsible Gaming page for a full step-by-step guide.

Gambling is addictive. Know when to stop. If you are struggling, please use these tools or reach out to our support team.

First, know that you are not alone — problem gambling affects many people across the Philippines, and there is no shame in seeking help. Here are the steps we recommend:
  • Activate a cool-off period or self-exclusion on your vvji account immediately
  • Talk to a trusted family member or friend about what you are going through
  • Contact our support team at [email protected] — we can guide you to the right resources
  • Reach out to PAGCOR's responsible gaming helpline for professional support
For more information and resources, visit our dedicated Responsible Gaming page.
Still Need Help?

Can't Find Your Answer?

Our support team is available around the clock to help Filipino players with any question not covered in this FAQ.

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Live Chat

Chat with a real support agent directly inside the vvji platform.

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Email Support

Send us a detailed message and we will get back to you promptly.

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Help Articles

Browse our full library of guides and how-to articles on the vvji platform.

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Responsible Gaming

Need help managing your play? Our responsible gaming team is here for you.

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Ready to Play?

Jump Into the Action on vvji

Now that your questions are answered, it is time to experience vvji for yourself. From Dragon Gate and Dino Hunter to live casino and slots — there is something for every Filipino player. Fast GCash payouts, fair games, and 24/7 support await.

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Gambling is addictive. Know when to stop. 21+ only.